APA Style

Tjiptono, Fandy. (2003). Total quality management (ed. rev.). Yogyakarta: Andi.

Chicago Style

Tjiptono, Fandy. Total quality management. ed. rev. Yogyakarta: Andi, 2003. MPK.

MLA Style

Tjiptono, Fandy. Total quality management. ed. rev. Yogyakarta: Andi, 2003. MPK.

Turabian Style

Tjiptono, Fandy. Total quality management. ed. rev. Yogyakarta: Andi, 2003. MPK.